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Refund & Cancellation Policy

Last updated: 23 August 2026

This policy explains Stockist’s subscription pricing, the free trial, how to cancel, and when refunds apply. Payments are processed securely by Paystack.

1. What you’re paying for

Stockist charges a subscription for access to the business dashboard (ordering, delivery tracking, invoicing, inventory and accounting). Pricing:

Plan	Price	Billing
Monthly	R750	Every month, auto-renewing
Annual	R7,650	Every year, auto-renewing (saves ~15%)

All prices are in South African Rand (ZAR) and include VAT where applicable.

2. Free trial

New accounts include a 14-day free trial with full dashboard access. You are not charged during the trial. If you don’t subscribe before it ends, dashboard access simply pauses — no charge is made, and your data is kept safe until you subscribe.

3. Auto-renewal

Paid subscriptions renew automatically at the end of each billing period (monthly or annually) using your saved payment method via Paystack, until you cancel. We’ll send a receipt for each successful payment.

4. Cancelling your subscription

• You can cancel at any time — there is no lock-in contract.
• To cancel, use Subscription settings in the app or web dashboard, or email support@stockist.site.
• When you cancel, your subscription does not renew again. You keep full access until the end of the period you have already paid for.

5. Refunds

Because you can try Stockist free for 14 days before paying, subscription fees are generally non-refundable, and we do not provide partial refunds for the unused portion of a billing period after it has started. However:

• If you were charged in error (for example, a duplicate charge or a charge after a valid cancellation), we will refund it in full.
• If a technical fault on our side prevented you from using the dashboard for a material period, contact us and we will review a pro-rata credit or refund in good faith.
• Nothing in this policy limits any rights you may have under the South African Consumer Protection Act or other applicable law.

6. How to request a refund

Email support@stockist.site from your account email with your payment reference and the reason. We aim to respond within 5 business days. Approved refunds are returned to your original payment method via Paystack, typically within 5–10 business days depending on your bank.

7. Payments & security

Card payments are processed by Paystack on PCI-DSS-compliant infrastructure. Stockist does not store your full card details. See our Privacy Policy for how we handle payment information.

8. Note on goods traded between businesses

This policy covers your Stockist subscription only. Payments, refunds or disputes for goods that a buyer and supplier trade with each other are a matter between those businesses — Stockist is not a party to those transactions.

9. Contact